Case study snapshot

Recently, a long-standing client of OgdenPost's was facing a significant shift in the governing rules (and reimbursement funding) for their sector.  The client, who provides a full range of residential and day services to individuals with mental and behavioral disabilities, was confronting change at a monumental level. 

While some major change was unavoidable, our client's stakeholders had varied opinions and competing preferences. They were engaged in circular and repetitive discussions.  A variety of ideas swirled around while tensions mounted. 

The Board of Directors and the Senior Staff needed to jointly define the realities of the new environment, assess their current operations and embark upon an organizational transformation.  Leadership had to confront a number of challenging factors, including a highly expensive physical campus with many out-dated buildings.  The existing staffing model was failing to keep pace with the growing requirements.  Their technology was outdated and finances were constrained.

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• OgdenPost designed and facilitated a series of decision-making sessions.  In partnership with our client, we created new understandings of the services and programs being provided and the choices that existed.  We guided diverse groups of decision-makers through a process of reflection and self-determination. 

• Priorities were identified, quantified and appropriately weighted.  Collaboratively the Board and Staff agreed upon a rational course of action to be pursued.

At the end of the engagement, the Chief Executive Officer noted - - - Ogden Post’s contribution to our agency’s transition and future success, in my opinion, is monumental. Their engagement with us will have a positive impact on our agency for years to come. I consider myself privileged to work with Mary and Frances and the knowledge and experience of Ogden Post.